Thank you for choosing Sugih Sadaya Internasional! We understand that sometimes circumstances change, and you may need to request a refund or return.

This Refund and Returns Policy outlines the conditions under which we accept refunds and returns for our services:

1. Non-Refundable Services

Please note that all of our services are considered non-refundable. This includes:

Web development services
Mobile app development services
API services
IT consulting services
Digital product purchases
Due to the custom nature of our work and the time invested upfront in project planning and strategy, we cannot offer refunds once work commences.

2. Project Revisions

We are committed to delivering high-quality work that meets your expectations. If you are not satisfied with the initial deliverables for your project, we will work with you to revise them based on the originally agreed-upon scope.

A defined number of revisions (e.g., 2-3) may be included in your project agreement. Additional revisions outside the original scope may be subject to additional fees.

3. Project Cancellation

If you choose to cancel your project before it is completed, you may be responsible for a pro-rated fee based on the work completed up to the point of cancellation.

4. Exceptions

In exceptional circumstances, we may consider offering a partial refund on a case-by-case basis. This may include situations where:

We are unable to deliver the Services due to unforeseen technical difficulties on our end.
The project scope changes significantly after work has begun, and we are unable to complete the project within the agreed-upon timeframe or budget.

5. How to Request a Refund or Revision

If you are not satisfied with our Services or wish to request a refund, please contact us within 3 days of receiving the deliverables. You can contact us by email at [email protected]

Please include the following information in your request:

Your name and contact information
The name of the project
A brief description of the issue
We will review your request and respond to you within [Number] business days.

6. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at [email protected]